m-flo ASTEROID KEY BRACELET Frequently Asked Questions
Updated
Hello everyone, this is the Legitimate team.
In case you run into any problems or errors while setting up your m-flo ASTEROID KEY BRACELET, we've put together the most common questions and their solutions below. If these steps don't resolve your issue, please don't hesitate to contact us.
I can't register or activate my bracelet.
First, please sign in using your regular email address ("Sign in with email") rather than "Sign in with Apple" or "Sign in with Google." In most cases, this resolves the issue.
Signing in with email still doesn't work.
Try using a different browser, or clear your browser's history and cache, and then try again.
I can't read the NFC tag on a Pixel (Android) phone.
We've received reports that recent software updates may cause NFC tag reading issues on Pixel phones running Android. Please check the following:
- Your Android is on the latest version
- NFC is turned on in your settings
- A web browser that supports NFC tag reading is enabled
We've attached a video screen recording below showing how to make sure NFC is turned on.
I couldn't access the support page.
There was a temporary outage, but the support page has now been restored. Please try again.
How do I switch the language?
You can switch the display language using the globe icon at the top right of the web page.
I still have more questions and/or problems. How can I contact you for support?
If your issue still isn't resolved, please reach out to the m-flo support team — they'll be happy to help, and support is available in Japanese as well.
m-flo Official Online Store Customer Center
https://m-flo.com/contact